At Reliable Security, we want you to be completely satisfied with your purchase. Please read our refund policy carefully:

Damaged Items

You have a 14-day period from the date of purchase to report any damaged items. If an item arrives damaged, you have the option to choose either:

• A full refund for the damaged item.

• A replacement of the damaged item.

To initiate a refund or replacement for a damaged item, please contact us within the 14-day period with details of the damage and supporting images.

Non-Defective Items (Personalised Products)

Due to the nature of our products being personalised, we do not offer refunds or replacements for items that are not defective or damaged. This policy is in accordance with UK consumer law regarding custom-made goods. Please ensure all personalisation details are correct before confirming your order.

Refund Processing Time

If a refund is initiated through online banking, please be aware that it may take up to 14 days for the funds to return to your bank account.

If you have any questions about our refund policy, please don’t hesitate to contact us at john@reliable-security.co.uk